Refund Policy

What is the Return Policy?

We offer 15-day returns for all purchased items eligible for a return. To quality for a return: 

• Items must be in their original condition without signs of wear or damage as a result of normal wear and tear, or failure to adhere to the care instruction for the jewelry. 

• Items must be in all original packaging (box and free jewelry pouch and cleaning cloth unused).

• A copy of the receipt or proof of purchase.

Please email customercare@sunsetcapri.com or the Contact Us page to initiate your return. The 15-day return window starts from the day the shipment is delivered. No return will be available after the window has closed. 

We will notify you once we have received and inspected your return. If your refund is approved, you will automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. 

Refund fee:

Return shipping fee is free in Canada and United States. 

Return shipping fee of $20 is charged for returns shipped from all countries outside of Canada and United States. The return shipping fee will be deducted from the refund amount.